Rudraksh group consultancy firm penalized for not providing visa
Immigration
consultancy firm penalized for not providing visa
REf:- http://www.hindustantimes.com/chandigarh/immigration-consultancy-firm-penalised-for-not-providing-visa/story-olIraU4mWYZw7ESrY1Km4M.html
The
district consumer disputes redresssal forum here, directed a Phase-1 based
consultancy firm to pay `25,000 as compensation to an SAS-Nagar resident for
not providing requisite services despite having received money for arranging
visa.
Disposing of a complaint filed by Rajesh Kumar,
a resident of Baltana, district SAS Nagar, the consumer forum directed
immigration consultancy firm Rudraksh Group to also refund `2.7 lakh with 9%
interest from April 2013 till realisation.
Kumar, in his complaint, said he had approached
the consultancy firm for getting a visa to Canada and had paid `2.7 lakh for
it. Kumar was assured that his money would be refunded to him in case his visa
was not approved. He provided all the necessary documents but the consultants
could neither get his visa approved, nor did they refund his money despite
repeated requests.
Denying deficiency in services, Rudraksh Group
said it was an immigration consultancy firm and was not doing the business of
providing visas and sending people abroad. The firm denied having entered into
any contract of agreement with the complainant for providing services for a
visa to Canada.
The consumer forum, presided over by Madhu P
Singh, declared, "Not processing Kumar's case despite having received
money is deficiency in service and unfair trade practice. The deficiency of
service is writ large."
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